Meet the team

Paula is responsible for coordinating all Tourism and Visitor Information Service activities, as well as overseeing the management of the Council’s museums in the district.

Paula’s favourite thing about the Isle: Paula enjoys the unique blend of our stunning coastline and wonderful natural environment, alongside the incredible wealth of history and heritage the Isle has to offer. She loves that there are just so many wonderful stories to discover, and lovely people to meet!

Darran manages the operation of Thanet District Council’s three museums; Dickens House Museum, Margate Museum and Ramsgate Maritime Museum. His role extends from collecting & caring for the district’s diverse collections through to exhibition, education and engagement, as well as working with other Thanet heritage stakeholders & voluntary groups.

Darran’s favourite thing about the Isle: Darran loves the heritage of the Isle, nearly every part of the United Kingdom’s history has left a fingerprint on Thanet, from the Roman Conquest to the Battle of Britain!

Julie manages partnership campaigns and develops destination print. Julie also takes the lead on PR and media activities from organising and hosting media visits to responding to media enquiries. Find out more about Public Relations

Julie’s favourite thing about the Isle: Julie loves the amazing natural landscape, big skies and coastal walks, whatever the weather, which always leave you feeling relaxed and invigorated.

On and offline, Emma works on the consumer website www.visitthanet.co.uk, production of consumer and industry newsletters, group travel, and Isle Magazine.

Emma’s favourite thing about the Isle: Emma is a fan of the variety of things to see, do and experience alongside the mix of coastal and rural make up of the Isle.

Lisa and Fran are responsible for Visitor Services – this encompasses the Visitor Information Service and the looking after the fantastic front line team welcoming visitors to the Isle of Thanet, including supporting the two volunteer run centres in neighbouring Broadstairs and Ramsgate. They are also responsible for ensuring visitors are receiving a warm welcome wherever they are. This is achieved through Visitor Ambassador training, information provisions physical and digital, Visitors Map distribution, business liaison and support.

Lisa’s favourite thing about the Isle: Lisa loves the diverse natural landscape on the Isle, wild swimming, the many different beaches and bays as well as the amazing villages.

Lisa and Fran are responsible for Visitor Services – this encompasses the Visitor Information Service and the looking after the fantastic front line team welcoming visitors to the Isle of Thanet, including supporting the two volunteer run centres in neighbouring Broadstairs and Ramsgate. They are also responsible for ensuring visitors are receiving a warm welcome wherever they are. This is achieved through Visitor Ambassador training, information provisions physical and digital, Visitors Map distribution, business liaison and support.

Fran’s favourite thing about the Isle: Fran is excited by the ever-changing creative and community spirit of the Isle, and loves that there’s always something new to discover.

Charlotte is focused on digital and social media, assisting with content delivery across our social channels.

Jan works on our souvenir provision, so visitors always have a great range of options to shop during their visit. She also assists with the Thanet Visitor Ambassador program.

Sue handles our meeting room booking diary and all of the actions associated with hiring the space.

Pat is focused on our print provision, including leaflets and maps. She is also the lead staff member for ensuring we are committed to operating sustainably.