Accessibility training
In the tourism and hospitality industry, our people are our greatest asset. While physical adaptations to buildings are important, it is the knowledge, confidence, and attitude of your team that truly defines a visitor’s experience. Investing in accessibility training isn’t just about compliance—it’s about empowering your team. On this page, you will find a range of training opportunities to support your team and build confidence.
Accessible Ambassadors - coming soon!
We are proud to introduce the Accessible Ambassadors training. This free, interactive online course is designed specifically for anyone in Margate, Broadstairs, Ramsgate, and our surrounding villages who interacts with the public and wants to understand giving an accessible and inclusive welcome.
What you’ll learn:
Practical customer service skills, disability awareness, and specific knowledge about Thanet’s accessible local highlights.
Who it's for:
Front-of-house staff, taxi drivers, volunteers, and business owners.
What's in it for me?:
Earn your digital certificate and join a growing network of over 500 local professionals dedicated to an excellent welcome.
Training options
Free training options
- Accessibility – It’s Good Business with Visit Thanet and Tourism for All. This one hour webinar covers key points of why accessibility matters to your business and some quick wins to improve your accessibility.
Hosted by Lisa Powell and Francesca Sayer-Doyle, Visitor Services Officers, Ray Veal CEO of Tourism for All and Ana Crome Tourism for All Trustee.
- So what makes you think you are not accessible? A short, online course from Tourism For All, the voice of accessible tourism in the UK, designed to get you started on your accessibility journey.
Paid training options
- Welcoming all customers in person, full day course, run by Welcome To Excellence, customer service trainers this program goes beyond Equality Act 2010 compliance to provide practical, proactive strategies for creating a truly inclusive and welcoming environment for every visitor. This course has been established over 20 years.
23% Market share - Nearly 1 in 4 of all domestic overnight trips in England are made by people with a disability in their party.
Source: VisitBritain, Accessible and Inclusive Tourism Research (2024/2025)
