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Visitor Information Service

Thanet Visitor Information Service, based at Droit House, Margate, provides information for the whole district and handles more than 80,000 face to face, phone and email enquiries each year.

The team is committed to delivering excellent customer service throughout the visitor journey – from initial enquiries to assisting visitors during their stay and encouraging them to return to discover even more of the quality attractions and experiences available.

The team works closely with tourism, leisure and hospitality businesses to help promote and develop their products and services as well as training and supporting dedicated groups of volunteers including Thanet’s Visitor Ambassadors and volunteers at Broadstairs Information Kiosk and Ramsgate Customs House.

Their commitment to customer service and finding innovative ways of working has been recognised with the service being awarded a Gold award for Visitor Information Provider of the Year in the VisitEngland Awards for Excellence.

As well as the centre at Droit House, the service also operates various outreach services including Tourist Information Point boards, Key Information Points, attending events and training opportunities. Find out more details on our out and about services

 

The Visitor Information Service is open seven days a week 10am – 5pm (April – October) and Tuesday to Saturday 10am – 5pm (November to March).

Find us at:

The Droit House, Stone Pier, Margate CT9 1JD

Tel: 01843 577577

Email: visitorinformation@thanet.gov.uk

Social Media is a fantastic way in which the visitor services team can engage with visitors and acts as another platform to promote what’s going on.  It’s a great way to direct traffic to the Visit Thanet website and provides an additional way of answering visitor’s queries. Our social media is consumer focussed and aims to inspire visitors and give them real time information whilst they are here.

 

Follow us at:

undefined undefined undefined @VisitThanet    Visit Thanet Blog

 Silver for ‘Visitor Information Provider of the Year’ at the Beautiful South Tourism Awards 2015  VisitEngland Gold Visitor Information Provider 2016