Thanet visitor information service
Your business promotion partner
The visitor experience is vital to Thanet’s thriving local economy.
The Thanet Visitor Information Service (VIC) is much more than just a desk for maps; we are a dedicated service to welcome, inspire, inform visitors, and drive revenue directly to your business. The centre itself is based in Margate, but provides district-wide services and support to partners and businesses.
We serve as the crucial, award-winning front-of-house for Margate, Broadstairs, Ramsgate, and the Villages. Each year, we handle thousands of face-to-face, phone, email, and social media enquiries from visitors planning their trip and those already exploring the area. A good visitor welcome experience is a crucial part of the visitor journey.
According to American Express, 74% of travelers say they have spent more with a destination or brand because of a history of positive customer service interactions.
Key services delivered to visitors (and why they matter to you)
The team provides personalised, up-to-date information designed to maximise visitor enjoyment and spending:
Extended stays
Our knowledgeable staff guide visitors to hidden gems and diverse offerings across the district, extending their stay and encouraging exploration beyond the main resorts.
Practical Support
We offer essential services like tide timetables, selling RADAR keys, and luggage storage (at Droit House), making the visitor’s stay smoother and more comfortable.
Local showcase
We showcase Thanet-made products in our retail space, acting as a window into the creative scene and promoting local purchases.
Broad reach
Information across multiple locations, including the main centre at The Droit House, Margate, and partner information points in Broadstairs and Ramsgate, ensuring broad coverage across the coast. As well as Visitor Information panels located around the coast and in town centres.
How we help businesses promote and grow
Working alongside us means being promoted by a trusted, unbiased source dedicated to driving visitors to your door.
Partner visitor information sites
We work with key local partners to ensure visitors have access to information across the Isle of Thanet.
Broadstairs Information Kiosk
The Kiosk is a joint partnership between the Thanet Visitor Information Service, the Broadstairs Tourism and Leisure Association, and local councils/businesses. A trained team of volunteers assists visitors and local residents.
Contact: Gina Harrison, Kiosk Manager
Address: Chandos Shelter along Victoria Gardens Promenade, Broadstairs, CT10 1AN
Ramsgate Information Centre
The centre at The Custom House is supported by the Thanet Visitor Information Service and operated by Ramsgate Town Council. In addition to supplying visitors with information, trained volunteers take bookings for transport providers, including National Express.
Contact: Visitor Information Centre Co-ordinator
Email: ramsgatevic@gmail.com
Tel: 01843 598750
Address: The Custom House, Harbour Parade, Ramsgate, CT11 8LP
Get in touch
Get in touch with the Thanet Visitor Information Service today to submit your event, request brochure distribution, or enquire about the Visitor Ambassador Programme.
Phone: 01843 577577
