Visitor Ambassadors

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Visitor Ambassadors

A friendly welcome and personalised advice from someone who really knows their area is a winning formula in enhancing the visitor experience.

The Visitor Information Service has created a team of trained volunteer Visitor Ambassadors to share their enthusiasms for the wide variety of experiences and attractions Thanet has to offer visitors. Visitor Ambassadors are people who work in a role that brings them into contact with visitors.

Each volunteer takes part in a two-hour training/induction session with the opportunity to attend refresher training at the start of each season. They each receive regular newsletters full of information about new events, services and facilities and changes to existing programmes

Each Visitor Ambassador receives a comprehensive information pack of useful and essential information, including maps and guides. They have the full support of all Visitor Information staff at Droit House and have access to occasional special offers, previews of attractions and events and workshop/training opportunities.

Following successful training Visitor Ambassadors are presented a badge to mark their status and will be able to:

• Provide visitors with friendly and helpful advice
• Have a good understanding of the range of attractions and destinations in Thanet
• Pass on basic information about local amenities
• Highlight attractions
• Gain an understanding of visitor needs and interests and offer suggestions based on these interests
• Know how to access more information through the full range of the Visitor Information Service

If you would like to join the growing team of Visitor Ambassadors, find out more from the Visitor Information Service tel: 01843 577577 or email: visitorinformation@thanet.gov.uk